Refund policy

Last updated: 1 November 2026

We want every family to feel good about paying for Honeypetal. Here's how cancelling and refunds work.

Try before you pay

Every new family gets a 14-day free trial, with no card needed. If you don't choose a plan, nothing is charged.

Cancelling

• Cancel any time from Me → Your plan → Manage billing, or through your Link account at link.com.
• You keep full access until the end of the month or year you've already paid for.
• There are no cancellation fees.

Monthly plans

Monthly payments aren't refunded for part of a month, but you can cancel at any time so you won't be charged again.

Yearly plans

• If you change your mind, ask for a refund within 14 days of a yearly payment (your first payment or a renewal) and we'll refund it in full.
• After 14 days, yearly payments aren't refunded for the unused months. You keep access until the end of your year, and the plan won't renew.
• We'll email you before your yearly plan renews, so it's never a surprise.

When something's wrong

If Honeypetal has a major problem we can't fix, or it isn't what we said it would be, you're entitled to a remedy under the Australian Consumer Law, which may include a refund. This applies whatever this policy says.

We'll also refund you if:

• you were charged twice or charged by mistake
• we close Honeypetal or remove a major feature from your plan (we'll refund the unused part of your payment)

How to ask

Email hello@honeypetal.app with the email address on your account. We'll reply within two business days.

You can also ask for a refund through Link support, because Stripe's Link service processes our payments. Refunds go back to your original payment method. Depending on your bank, they usually arrive within 5–10 business days.